Frequently Asked Questions


Do you ship to my country?

We ship anywhere in the world, including USA, Canada, Mexico, Europe, Central and Latin America, UAE, Middle East, India, Australia, New Zealand, Russia, Japan, South Korea, Singapore, Indonesia, Malaysia, Philippines, Thailand, and South Africa. If your country or region is not listed, please contact us.

I just placed my order. Can I have my Tracking ID?

Tracking IDs are automatically generated by the shipping carriers (e.g. FedEx/UPS/DHL) only when orders are shipped. Unfortunately, we're not capable of giving tracking IDs before orders are shipped, simply because we don't have them yet. HYPEMOTHER will confirm the shipping and provide your tracking ID once your order is shipped.

Do you ship without a contact number?

Unfortunately, no. A reachable contact number is required and asked to be provided for every order. Items are not shipped without a valid contact number.

Do you ship to P.O. Boxes, Post Offices or Mail Boxes?

Unfortunately, no. Orders can only be shipped to residential or commercial addresses. Also, the customer's direct signature will be required upon delivery.

How much is the shipping?

Shipping costs depend on the shipping method you choose during checkout, product size, weight, and quantity of items. Different shipping/delivery locations and their fees (by FedEx/UPS/DHL) will be automatically calculated and displayed during checkout.

How long does it take to arrive?

Most items ship in 7 working days after orders are placed and confirmed by email. Please refer to the page of the product you're purchasing to know how many days will take to ship your order. If your order combines products that ship in 7 working days and other(s) that ship faster, the order will ship in 7 working days.

If a specific product or order is scheduled to ship in 7 working days, we will not be able to rush or speed up the shipping date since the purchased items may not be in stock and need to be ordered from our suppliers.

After orders are shipped, additional carrier delivery time depends on country and other factors that cannot be controlled. To know how long it will take for your order to be delivered, please refer to the time estimation shown when you checkout (Shipping Method). All orders are securely shipped via Fedex, UPS or DHL, and they require the receiver's signature upon delivery.

Will my products ship separately?

We ship all items together. If some of the products you purchase are available for immediate shipping, but some others require warehouse or supplier logistics, which can take between 5 to 14 days depending on the product (please read the product page for more information), your order will be shipped together when all items become available for a single packaging. In other words, if a product is available to be shipped early, but the other can only be shipped in 5 days, both products will be packed and shipped when the second one arrives from a different warehouse. In most cases, products are shipped earlier the shipping time described in the product page.

My country has import taxes. Are they paid by HYPEMOTHER?

Shipping fees do not cover eventual customs, VAT or remote area charges that our shipping providers might apply directly to customers. Some countries tax imported goods, which requires the recipient to pay additional charges before the product is delivered. It's the customer's sole and own responsibility to clear all customs procedures and pay any local import taxes or additional charges. If you're not sure if your products will be delivered without additional taxes by your local regulations, please contact your local Customs department or post office.

Where do you ship from / where are the products located?

In most cases, our products ship from Mainland China and Hong Kong depending on stock and availability in our warehouses.


I use VPN. My payment is being declined

Payment providers consider payment attempts using VPN (or similar IP cloaking services) high-risk. Due to risk assessment policies, payment attempts are automatically blocked if VPNs (or similar IP cloaking services) are detected.

Is this website secure?

All transactions are powered and processed by industry-leading payments provider, Stripe, Inc.

Which payment methods can I use?

You can use any of these payment methods: Visa, Master, Amex or Apple Pay. All payments are made through secure SSL-encrypted checkout. Please read more in our Terms & Conditions.

Can I return a product?

Unfortunately we don't allow product returns or refunds after orders are shipped. Please read more in our Terms & Conditions page. You're welcome to contact us if you have any questions before you decide to purchase any product.


What happens is my item is defective?

If the item you've purchased is defective due to manufacturing problems, we will ask a carrier to collect the defective item. You'll be entitled to either a refund or a replacement unit (shipping fees not included) after a the defective item is collected and returned to us.

I'm a designer. Can I sell at HYPEMOTHER?

We welcome all labels and independent designers to reach us out and showcase your products. HYPEMOTHER is always looking to expand its select offering of modern clothes, accessories, bags and women's wear in general. Talk to us!